The Power of Feedback: How Happy Customers Spread The Avalon Love

It is our pleasure, and has been for the past 35 years, to provide quality used cars to the Somerset area; in Glastonbury and beyond, we’ve established ourselves as a trusted dealership, covering car maintenance as well as sales. In all this time, Avalon Motor Company has remained a family business, and it’s on this spirit of community that we have built the brand you see today.

A huge part of Avalon’s success is down to the effort we put into looking after our customers in a way that  provides a fantastic experience on the hunt for their new-to-them car, as well as being there for them throughout their ownership of it too. Not only that, but we’re ready and waiting when it’s time for them to buy their next car - we’re fortunate enough to see so many familiar faces. 

It’s a great source of pride that so many of these happy customers are keen to shout about their Avalon experience on platforms such as Google, Facebook and JudgeService, and it really does make all the difference to our morale, as well as assuring brand new customers that we’re a business that they can rely on.  

A 90% Net Promotor Score 

When it comes to the customer experience, Net Promotor is a means by which to measure it. This takes into account customer loyalty and satisfaction, and is calculated by asking customers how likely they’d be to recommend the business in question to their family and friends, on a scale of 0-10. 

We’re so proud to say that our Net Promoter score currently sits at 90%, and has done for a fair few months now; that’s great going! For us, this is a real indication that service is excellent at every touch point across the business, from that initial enquiry into a used car, to making the most of our service plans and MOT offers in order to keep it in tip-top condition. 

How do we ensure our customers have a 5-star experience? 

Trust and transparency

We carefully source and handpick the cars we sell, complete checks to ensure everything is as it should be, and release them onto our forecourt at competitive prices. We only sell cars that we’d be happy to buy ourselves, which is, we believe, the only way that pre-loved cars should be sold. 

When it comes to signing on the dotted line, you’ll only be doing so when you’re completely confident that the car is the right choice, and you’re happy with any finance that you’ve decided to take out. 

Thorough preparation 

If you thought that new-car feeling was reserved only for off-the-peg models, think again; our prep team will make it hard to believe that your Avalon car is not a brand new one! First impressions count, so expect to drive away very happy indeed.

Comprehensive aftercare 

We know that a positive experience needs to last beyond the handover, so we ensure that every customer is aware of what our state-of-the-art workshop and skilled technicians are there for once you drive away. From repairs and diagnostics to annual routine maintenance, you can rely on Avalon to look after your car way into the future. 

Some of our favourite reviews

Here are just a handful of reviews to give you an idea of what our customers say about us: 

“I had a great experience at Avalon Motor Company because David was welcoming and greeted us quickly offering assistance and helping us arrange a test drive for a time that suited. He was friendly and helpful throughout the buying process.” - Mrs Badger, JudgeService 

“Absolutely amazing Dealership, Very friendly and non-pushy professional atmosphere, very knowledgeable Salesman called Matt assisted us on the day we popped in to browse. Quick and easy sale with test drives available on any vehicle. Plenty of time to view this vehicle and others, made time to collect this car from their compound just down the road.

This is our 2nd car from there now and I have no issues returning time and time again, the car was thoroughly cleaned inside and out on both viewing day and collection a few days later. It's not surprising they are still in business after so many years, I used to play in this area as a child and they're still going strong now, thank you again Avalon Motor Company.” - Mr Rhodes, Google

The experience at Avalon Motor Company was great because the staff were very helpful, didn't push the sale and was happy for us to view the car in our own time. Any questions we asked they were very helpful to respond. Gave me the option of dates and times to collect the car. When I collected they did all the paperwork for me transferring log books and everything. A great service from start to finish.” - Miss Edwards, JudgeService

“Fantastic customer service - the best around (especially when putting the customer first seems to have been forgotten in a number of industries these days)! We have bought a number of different cars from them over the last few years and always with the same high level of service and customer care - going above and beyond! Being remembered between visits, both in the sales and servicing departments (Matt, Dave and Gemma), really does make you feel like you want to keep going back. Also, very reasonably priced and good quality cars. Very happy customers here - highly recommend.” - Lizzie H-D, Google

“Brilliant, professional, very friendly and helpful staff, especially Ivan who gave brilliant advice and put me at ease about which tyres to have fitted.  Receptionists were friendly and very efficient making it an all-round pleasant experience. Thank you Avalon, I will be back.” - L Coles, Facebook

Where can you leave a review for Avalon?

Despite the digital nature of our world today, word of mouth still rules the roost; well, it’s working for us and our customers, anyway! We’re so thrilled to see each and every positive review as it lands, and anything constructive that can be applied from customer feedback is implemented carefully. If you’ve enjoyed buying from Avalon Motor Company, we’d really appreciate any kind words on JudgeService, Facebook or Google - or all three!